Renewal depends on a feature Sales promised, but Product will not commit to a date. How would you handle it?

Instruction: Use the actual customer requirement, written commitments and roadmap process. Only discuss delivery dates or commercial alternatives approved by their responsible owners.

Context: It balances customer trust, product uncertainty and commercial options without making an unsupported promise or treating every workaround as acceptable.

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I'd review what was actually promised, what the customer needs the feature to accomplish and which commitments appear in the agreed documents. I'd acknowledge the mismatch without blaming another team or inventing a delivery date...

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