Automation reduces user logins while the customer's workflow improves. Would you change the account-health model?

Instruction: Use the actual automated workflow, reliable outcome signals and customer segments. Health scoring thresholds and weights are employer-specific choices, not universal benchmarks.

Context: It tests governance and validation of a health model across customer segments, rather than changing one account’s color to match a preferred story.

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I'd treat reduced logins as a reason to inspect the model, not as proof that the account is unhealthy. In this case, automation may be doing useful work without a person signing in. I'd verify completed workflows, reliability, the customer's goal and their assessment of the outcome before recommending a scoring change...

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