[Employee Relations] What do you do when an employee wants HR to keep something “off the record”?

Instruction: Respond to the employee before they give the details. Explain confidentiality limits, immediate-risk triage and the next step without promising secrecy.

Context:

Fictional intake conversation: an employee asks HR to keep a concern “off the record” before describing it. You are the HR Generalist receiving the concern, not the investigator or legal decision-maker. Use the employer's approved reporting process and seek qualified advice for applicable jurisdictional duties.

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I can listen and handle what you share carefully, but I cannot promise it will stay only between...

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