[Employee Relations] What do you do when an employee raises a concern but refuses to give details?

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I would try to understand why the employee is hesitant before pushing too hard. Sometimes people hold back because they are worried about retaliation, embarrassed, or unsure whether the concern is serious enough to raise. If I move too fast into fact-gathering without creating enough trust, I may lose the conversation entirely.

So I would explain why details matter, what HR can and cannot do with limited information, and...

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