Instruction: Describe the order of operations you would use when a passenger resists a standard safety instruction.
Context: Tests how the candidate handles basic noncompliance with a safety rule while staying calm and clear.
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If a passenger refused to place a bag under the seat for takeoff, I would give a clear instruction and a short reason tied to safety. I would say, "For takeoff, that bag has to be stowed so the area stays clear and secure." I would say it calmly, but I would say...
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