Instruction: Explain how you would support the passenger without overpromising or becoming alarmist.
Context: Tests how the candidate balances empathy, observation, and reassuring communication in the cabin.
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If I noticed a nervous first-time flyer becoming more anxious, I would approach quietly and speak in a calm, simple way. I would start by asking what is worrying them most, because some passengers are afraid of turbulence, some are overwhelmed by the cabin environment, and some just need clear information.
I would then give practical reassurance instead...
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