An account looks healthy, but every conversation depends on one champion. What would you do?

Instruction: Adapt the stakeholder roles to the customer’s organization. Ask for introductions with a clear purpose, and respect their communication preferences.

Context: Reduces dependence on one relationship while preserving the champion’s trust and connecting other stakeholders to relevant work.

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I’d treat the single relationship as a dependency, even if the current usage and feedback look good. I’d work out who owns the workflow, who sees its business results and who participates in the buying decision...

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