Tell me about a time you upheld a rule despite customer pressure.

Instruction: Use a real policy disagreement and name the rule only as it applied in that setting. A nonalcohol example is valid for a new bartender; do not invent a refusal-of-service incident.

Context: It demonstrates a calm boundary and escalation while distinguishing transferable experience from alcohol-specific training.

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In a customer-facing role, someone asked me to make an exception to a policy I was not authorized to change...

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