How would you justify platform investment when the ROI is indirect?

Instruction: Walk through how you would frame the problem, compare the tradeoffs, and make a recommendation under ambiguity.

Context: Tests senior-level product judgment under ambiguity. Strong answers should frame the problem, compare options, and make a clear recommendation.

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I would connect the platform proposal to specific constraints: recurring manual work, costly incidents or a blocked product capability. I would establish a baseline and compare the proposed investment with a smaller repair, an alternative service or continuing the current approach. The case should include implementation, migration, training, maintenance and ongoing operation costs, with uncertain benefits shown as ranges.

For a fictional example, suppose a...

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