A major customer requests an off-roadmap feature that competes with a portfolio commitment. What would you recommend?

Instruction: Use the supplied evidence to make a capacity recommendation, distinguish opportunity from committed revenue and explain the customer response.

Context:

Fictional quarter: engineering has 12 person-weeks remaining. A contractual security commitment needs four and cannot be deferred; an onboarding improvement supported by eight customer interviews needs six. One customer representing $120,000 annual recurring revenue asks for a bespoke export estimated at five person-weeks. Their renewal is in 60 days, but they have not said the feature is a condition. An approved existing export plus a one-person-week support setup might meet their underlying need; that must be tested with them. Product leadership owns roadmap changes.

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The three full initiatives require 4 + 6 + 5 = 15 person-weeks, exceeding the remaining 12 by three. I would protect the four-week contractual commitment and validate the one-week supported-export option with the customer before displacing the six-week onboarding work. That combination uses 11 weeks if the alternative meets the need.

The $120,000 account...

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