What would you do when a major client asks for an off-roadmap feature?

Instruction: Answer this as if an interviewer asked it directly. Emphasize tradeoffs, context, and how you would apply the concept in practice.

Context: Tests deeper PM judgment beyond definitions. Strong answers should connect the concept to tradeoffs, context, and real decision-making.

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When a major client asks for something urgent that is off-roadmap, I first want to understand the real business problem, not just the requested feature. Then I would assess whether the request represents a broader market...

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