Sales wants a feature for one big client that is not on the roadmap. What do you do?

Instruction: Give the first conversation with sales and the customer. State what you can commit to today and what needs validation.

Context:

Fictional case: sales requests a custom dashboard for a prospective customer before Friday. There is no signed commitment, engineering estimate or evidence that the standard configurable dashboard fails. You own discovery and recommendations but cannot commit an engineering delivery date without the delivery owner.

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I would ask sales which decision or workflow the customer needs the dashboard to support and whether Friday is a...

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