The implementation meets its technical targets, but operators avoid it because it shifts risk onto them. What would you do?

Instruction: Use a real workflow responsibility and an authorized decision owner. This case concerns operator accountability, not merely low logins or resistance to training.

Context: Tests whether the engineer notices that technical performance can shift decision risk onto users and redesigns the workflow with its actual owners.

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I'd ask operators to explain where the new workflow changes their responsibility. The system may be faster while making them accountable for decisions they cannot inspect or reverse. I'd observe a real permitted task and compare how exceptions, approvals and corrections worked before and after the implementation. I'd separate an interface problem from an ownership problem...

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