Your new customer integration causes errors during a business-critical window. How would you handle the incident?

Instruction: Use the approved incident process, stop controls and business owners. Distinguish service mitigation from data reconciliation; do not claim a recovery time without evidence.

Context: Tests containment, coordinated mitigation and customer communication before a detailed diagnosis is available.

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I'd treat this as an incident and follow the agreed response process. I'd establish the affected workflows and route the business impact to the incident owner. If the new integration is causing harm, I'd pause its affected path through the approved control, preserving enough evidence to understand what has happened...

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