Design how cabin crew should coordinate during a diversion to an airport passengers did not expect.

Instruction: Describe the crew coordination, passenger communication, and prioritization needed during an unexpected diversion.

Context: Assesses whether the candidate can design a structured crew response during a complex irregular-operations event.

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I would coordinate that response around role clarity, information discipline, and passenger triage. A diversion creates uncertainty very quickly, so the crew needs an immediate shared picture of what is confirmed, what is still changing, and which person is responsible for communicating each part of the response.

I would build the plan around short...

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