[Behavioral] Tell me about a time you improved a process without implementing a new system.

Instruction: Answer this as a business analysis story where the best improvement was operational, not system-based.

Context: Assesses whether the candidate understands that strong BA work is not always about technology changes.

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Fictional example for structure only. Replace the circumstances and results with truthful evidence from your own experience; do not present this illustration as your work history.

In a fictional service-request process, teams requested a new ticketing feature because work was repeatedly returned for missing information...

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