Instruction: Answer this as a business analysis story where the best improvement was operational, not system-based.
Context: Assesses whether the candidate understands that strong BA work is not always about technology changes.
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One useful example was a workflow where people were asking for a new ticketing feature because requests kept bouncing between teams. After looking at the process more closely, the main problem was not the system. It was that intake criteria were inconsistent, ownership was unclear, and the handoff expectations were interpreted differently by each team....
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