Instruction: Answer this as a BA thinking about rollout quality, user readiness, and realistic support after go-live.
Context: Assesses whether the candidate connects process change to user readiness and support, not just delivery completion.
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I handle training and support planning by starting with the change itself, not with a generic training deck. I want to know who is affected, what they need to do differently, where the change creates the most risk or confusion, and what people will need on day one to work successfully. That tells me whether the right answer is...
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