[Process/Documentation] How do you analyze handoffs between teams where work often gets stuck or lost?

Instruction: Explain how you would analyze a process where the biggest issues appear during handoffs between teams.

Context: Assesses whether the candidate can diagnose common cross-team process breakdowns.

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I would follow a sample of items across the handoff and separate time waiting in a queue from active processing, rework and missing records. I would check that the timestamps describe the same events and time basis before interpreting a delay.

Then I would compare both teams' views: what makes an item ready, who owns it during transfer, what input is...

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