[Stakeholders] How do you deal with a subject matter expert who knows the process well but cannot explain it clearly?

Instruction: Answer this as a realistic elicitation problem where the expert knows the process but struggles to describe it cleanly.

Context: Assesses whether the candidate can extract useful knowledge from experts who are deep in the work but not naturally structured communicators.

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That situation is common, so I do not treat it as resistance right away. A lot of subject matter experts know the work through habit and exception handling, not through a clean step-by-step explanation. In those cases, I usually switch from asking broad questions to guiding them through real examples. I might ask them to walk me through...

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