Production feedback says answers feel less trustworthy even though offline metrics are flat. How would you investigate?

Instruction: Describe how you would respond when user trust falls without a clear offline regression.

Context: Tests how the candidate diagnoses the problem, chooses the safest next step, and reasons through recovery. Describe how you would respond when user trust falls without a clear offline regression.

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I would take the user signal seriously because trust often degrades before the benchmark notices. If offline metrics are flat, then either the eval is missing the failure mode or the product experience changed in a way the benchmark does not measure well.

I would review recent...

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