Recommend the next step when an AI workflow has low adoption.

Instruction: Interpret the available counts, choose the next investigation or intervention, and explain what result would change your recommendation.

Context:

A fictional account-management team has 200 licensed users. In the last four weeks, 150 logged in, 90 tried the approved meeting-summary workflow, and 25 completed at least one reviewed summary. Interviews with five volunteers suggest that copying notes between tools is awkward. Fifty users have no meetings requiring summaries during that period. Event tracking cannot currently distinguish a failed generation from an abandoned draft. The sponsor proposes mandatory weekly usage.

Updated

Official answer available

Read the opening below, then unlock the full answer and practical guidance.

I would not make weekly usage the intervention yet. Fifty licensed users had no eligible work, and our telemetry cannot explain why attempts failed to become reviewed summaries. Mandates could increase activity without improving the workflow...

Related Questions