How would you resolve similar SKUs with different pack sizes?
Instruction: Choose the stock that matches the order and explain how you would handle the adjacent look-alike item.
Context:
A fictional order requests 24 EA of marker SKU MK-BLK-1. The product master and shelf labels give the information below. This site requires the pick to match the current authorized order. Only the order team can approve a customer-order substitution; associates cannot change products or unit conversions themselves.
| Shelf stock | Product master | Available |
|---|---|---|
| MK-BLK-1 | One black marker per EA; 12 EA per carton | Two verified full cartons |
| MK-BLK-6 | One retail six-marker pack per EA; 4 EA per carton | One verified full carton |
Updated
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I would use two verified cartons of MK-BLK-1: 12 individual markers in each gives the required 24 EA...
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