[ER] Tell me about a time you de-escalated a difficult patient or family situation without losing control of the room.

Instruction: Use a concrete example that shows what happened, what you did, how you communicated, and why your response mattered.

Context: Assesses respectful communication, boundaries, and local escalation when behavior becomes unsafe.

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A patient's family member became angry about a delay and began raising their voice. I kept some space, listened to the immediate concern, and checked what information I could accurately share...

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