Tell me about a time you simplified an integration interface so automation became more reliable.

Instruction: Answer this as a story about improving reliability by making an integration easier to understand.

Context: Evaluates whether the candidate can communicate judgment, collaboration, and ownership in a real setting. Answer this as a story about improving reliability by making an integration easier to understand.

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Our automation used one ticket tool with lookup and update modes. Several requests omitted the mode, and the fallback made it unclear whether a status had only been read or changed...

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