Run a cold call from permission to a useful discovery question.

QueuePilot is a fictional tool with an unassigned-ticket queue and owner assignment for support teams of 10–80 agents. Use only those capabilities; no savings or technical fit have been established. Sam, support manager at Brook Company, is an approved business contact on your assigned account, with no suppression or prior relationship.

The interviewer plays Sam: first, “You have 30 seconds.” When asked about assignment, Sam says, “We have 18 agents. The morning lead manually assigns tickets, and some sit unassigned until lunch.” Cause, impact, authority, and budget remain unknown.