Tell me about a time you calmed an upset customer or guest.

Instruction: Use a true customer or guest interaction and include what remained outside your control. If your experience is in retail or volunteering, say that directly and connect the actions to restaurant service.

Context: It demonstrates calm recovery and a realistic outcome rather than a claim that every unhappy person becomes delighted.

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At a community event, someone was frustrated because they had been directed to the wrong line...

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