A guest sends back a dish they dislike. How would you respond?

Instruction: Use a realistic dish and an opening question such as “What is not working for you?” Explain which replacement or bill adjustment requires approval at your workplace.

Context: It separates the cause of the problem from the guest’s frustration and keeps the solution within your authority.

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I would ask a calm, specific question so I understood whether the issue was taste, preparation, or an incorrect order...

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