A guest complains that their meal is taking too long. What would you do?

Instruction: Use an apology you would comfortably say aloud. Include who confirms kitchen timing and what decisions need a manager, such as changing the order or adjusting the bill.

Context: It combines acknowledgment with verified information and follow-through, while avoiding blame and false timing promises.

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I would listen without arguing and acknowledge that the wait has affected their visit. I would check the ticket with the kitchen or expediter before giving a new estimate...

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