Instruction: Explain your approach to creating a prompt that helps an AI model accurately assess and report the emotional tone of textual customer service interactions.
Context: This question measures the candidate's ability to use AI for sentiment analysis, particularly in the context of customer service.
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I would ask the model to evaluate both customer tone and agent tone. Example:
Analyze the conversation and classify the emotional tone of the customer and the support agent separately. Identify signs of frustration, confusion, empathy, escalation risk, or resolution....