Tell me about a time customer feedback forced you to question positive internal metrics.

Instruction: Use one high-stakes example. Explain the context, your decision process, stakeholder management, the outcome, and what you learned.

Context: Tests whether the candidate can tell a high-stakes story with strong judgment, stakeholder management, and reflection.

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Our adoption dashboard looked positive after a reporting feature launched, but several customers said they could not trust an important export. I treated that as a signal to investigate rather than assuming that frequent use meant successful use. I joined customer calls and asked engineering and analytics to trace the affected workflow...

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