Tell me about a time customer feedback forced you to question positive internal metrics.

Instruction: Use one high-stakes example. Explain the context, your decision process, stakeholder management, the outcome, and what you learned.

Context: Tests whether the candidate can tell a high-stakes story with strong judgment, stakeholder management, and reflection.

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In one enterprise product, our adoption dashboard looked healthy after launch, but several senior users escalated that they no longer trusted the output for an important workflow. Instead of defending the metrics, I treated their feedback as a potential signal that our measurement was missing...

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