Design a process for supporting passengers with anxiety during weather-related disruptions.

I would design that process around identification, reassurance, and continuity. Weather disruptions create the most strain for passengers who are already anxious, so the crew should know how to identify those passengers early instead of waiting for full distress.

The communication piece should be consistent and practical. I would want the crew to use calm, realistic language about what is happening, what to expect next, and when the next update will come. I would avoid empty reassurance like "there is nothing to worry about," because anxious passengers usually respond better to honest structure than to slogans.