Design a simple escalation framework for recurring passenger complaints on one flight.

Instruction: Describe how you would separate isolated complaints from patterns that need a more structured response.

Context: Assesses whether the candidate can design an escalation model for repeated complaints without overreacting too early.

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I would design a three-level escalation framework. Level one is individual handling: the nearest crew member resolves the complaint if it is isolated and small. Level two starts when the same complaint appears multiple times or in multiple rows, which means the issue is now a pattern and the crew needs a shared message. Level three is lead...

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