Design a simple escalation framework for recurring passenger complaints on one flight.

Instruction: Describe how you would separate isolated complaints from patterns that need a more structured response.

Context: Assesses whether the candidate can design an escalation model for repeated complaints without overreacting too early.

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For non-urgent service complaints, I would propose a simple three-level framework agreed with the lead and consistent with airline procedure. An urgent safety, medical or security concern goes straight to its required response; it does not wait for repetition or a cabin-wide pattern. Level one is individual handling: the nearest crew member resolves the complaint if it is isolated and small...

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