A passenger wants an exception to a rule and says another airline allowed it. How would you respond?

Instruction: Describe how you would stay respectful, avoid debate, and keep the conversation centered on current airline policy.

Context: Tests whether the candidate can handle comparison-based pushback without sounding defensive or inflexible.

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If a passenger wanted an exception and said another airline allowed it, I would acknowledge the comment without turning it into a comparison argument...

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