A passenger asks a question while you are greeting a long line at the door. How would you help without slowing boarding too much?

Instruction: Explain how you would stay welcoming, keep the line moving, and still answer the passenger appropriately.

Context: Tests how the candidate balances early passenger engagement with boarding flow at the aircraft door.

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I would first listen enough to identify whether the question involves an urgent concern, safe boarding or assistance the passenger needs before moving farther. I would address or escalate that need rather than send the person away simply because it takes time. For a routine question with a brief answer, I would answer at the door...

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