A passenger asks a question while you are greeting a long line at the door. How would you help without slowing boarding too much?

Instruction: Explain how you would stay welcoming, keep the line moving, and still answer the passenger appropriately.

Context: Tests how the candidate balances early passenger engagement with boarding flow at the aircraft door.

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If a passenger asked a question while I was greeting a long line at the door, I would decide quickly whether it is a five-second answer or a longer conversation. If it was simple, I would answer it right there. If it needed more time, I would say,...

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