Design a process for preparing the cabin for landing when many passengers are still noncompliant.

Instruction: Explain how you would drive compliance quickly without losing control of the cabin tone or timing.

Context: Assesses whether the candidate can design a practical landing-prep process under widespread passenger noncompliance.

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I would design the process in zones and passes. As soon as landing preparation starts, each crew member should own a section of the cabin and know which noncompliance items are highest risk: seat belts, seat backs, tray tables, large items, and anything affecting exit areas or aisle clearance.

The first pass...

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