Instruction: Describe how you would stay helpful and empathetic without promising something outside your control.
Context: Tests whether the candidate can manage urgency and disappointment without making unrealistic commitments.
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If a passenger with a tight connection asked me to guarantee they would make it, I would be empathetic but honest. I would say, "I understand why you are worried. I cannot guarantee it from here, but I can tell you what we know and what your best next step will be once...
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