What should a flight attendant do when they do not know the answer to a passenger question?

Instruction: Explain how to stay helpful without guessing or overpromising.

Context: Checks whether the candidate understands how to handle uncertainty professionally in a passenger-facing role.

Official answer available

Preview the opening of the answer, then unlock the full walkthrough.

If I did not know the answer to a passenger's question, I would be honest about that and tell them I want to confirm the right information. Then I would check with the appropriate...

Upgrade to view official answer

Related Questions