What should a flight attendant do when they do not know the answer to a passenger question?

Instruction: Explain how to stay helpful without guessing or overpromising.

Context: Checks whether the candidate understands how to handle uncertainty professionally in a passenger-facing role.

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If I did not know the answer to a passenger's question, I would be honest about that and tell them I want to confirm the right information. Then I would check with the appropriate crew member or system and come back as quickly as possible with a clear response.

I would rather give an accurate answer a minute later than guess and create confusion or lose credibility. Passengers usually respond well when they feel they are being treated honestly and not brushed off.

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