Rewrite a handoff that confuses a patient quote with an assumption.

Fictional facts: at 11:05, a patient said, “I do not understand why I need another appointment.” You saw them put an unsigned form on the desk. You did not ask whether they were declining care and do not know why they left the form unsigned. You sent a message to Dr. Rao at 11:07; its status is unread. Assistant Alex accepted responsibility for obtaining an explanation from the dentist and updating the patient by 11:20. No response or update has yet occurred. A draft note says, “Patient anxious and uncooperative; refused treatment. Dentist aware. Resolved.” Rewrite it for the approved record without making a diagnosis or a clinical decision.