How would you support a patient who does not understand the language being used?

Instruction: Explain what you would say and how you would arrange the next conversation.

Context:

A fictional adult patient says they are having trouble understanding a proposed appointment plan. Their teenage child starts answering every question. The office has an approved process for arranging language assistance, but you have not used it before. No emergency is described.

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I'd keep speaking to the patient, not just their child: 'We want to make sure this is clear...

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