A patient asks whether they really need the proposed treatment. How would you answer?

Instruction: Give a patient-facing reply and explain what you would do next.

Context:

A patient points to a radiograph and asks you, “Does that prove I need a crown, or is the office just trying to sell me something?” The dentist has not yet discussed the findings with them. You are the dental assistant.

Updated

Official answer available

Read the opening below, then unlock the full answer and practical guidance.

I'd say, 'You deserve a clear explanation before deciding. I'll ask the dentist to go through what they found, the options and what happens if you wait...

Upgrade to view official answer

Related Questions