[Behavioral] Tell me about a time you realized the original request was not the real problem.

Instruction: Answer this as a story where your analysis changed the team's understanding of what actually needed to be solved.

Context: Assesses whether the candidate can uncover the deeper issue behind an initial request.

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Fictional example for structure only. Replace the circumstances and results with truthful evidence from your own experience; do not present this illustration as your work history.

In a fictional support-intake project, the initial request was to make a phone number mandatory because tickets needed repeated clarification. I reviewed ten recent clarification cases with a support lead...

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