[Process/Documentation] How do you handle undocumented manual workarounds when analyzing a process?

Instruction: Explain how you approach manual workarounds that people use but nobody has formally documented.

Context: Assesses whether the candidate can surface and treat workarounds as meaningful process signals.

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I would treat a workaround as evidence to investigate, not proof that either the official process or the user is wrong. It could reveal a missing function, a training issue, an outdated habit, an exceptional need or a deliberate bypass of a valid control.

I would walk through a real case with the people doing the work: what triggers the workaround, what result...

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