[Process/Documentation] How do you handle undocumented manual workarounds when analyzing a process?

Instruction: Explain how you approach manual workarounds that people use but nobody has formally documented.

Context: Assesses whether the candidate can surface and treat workarounds as meaningful process signals.

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I usually see workarounds as evidence, not noise. If people are using manual steps, spreadsheets, side emails, or informal checks outside the official process, that usually means the formal process is missing something important. So I want to understand what problem the workaround solves, who depends on it, and what risk it introduces.

I do...

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