[Stakeholders] How do you handle requirements conversations when stakeholders are describing symptoms instead of root causes?

Instruction: Answer this as a business analyst who needs to unpack a stakeholder complaint without dismissing it.

Context: Assesses whether the candidate can move a discussion from visible pain to the underlying business problem.

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I usually start by taking the symptom seriously without treating it as the whole problem. If a stakeholder says something like, "This process is too slow" or "We need another approval step," I want to understand what they are actually seeing underneath that statement...

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