Instruction: Describe a practical approach to understanding the current state and defining a future state that the team can actually use.
Context: Assesses whether the candidate can structure analysis work from messy reality to a workable target state.
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I usually break that work into two phases. First I try to make the current state visible. That means talking to the people who actually do the work, reviewing existing process documents or tickets, identifying handoffs, exceptions, bottlenecks, and where people rely on tribal knowledge instead of a clear rule. If the current state is confusing, I do not assume one workshop will solve it. I...
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