[Stakeholders] A stakeholder says, "The process is broken. We need a new tool." How do you turn that into something actionable?

Instruction: Answer as a business analyst who knows how to unpack vague stakeholder requests without sounding obstructive.

Context: Assesses whether the candidate can separate a proposed solution from the underlying business problem.

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I would treat that as a signal that there is pain, but not assume the stakeholder has already identified the right fix. When someone says, "The process is broken" or "We need a new tool," I usually start by understanding what is actually happening today. What part of the process is failing, for whom, how often, and with what business impact? I also want to know what...

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