What must be in place before you hand an AI pilot to the production support team?

Instruction: Define the handoff evidence and demonstrate how support would diagnose and contain a real failure.

Context:

A fictional internal assistant has passed a limited pilot. The consulting engagement ends in two weeks. Engineering can deploy it, but there is no named support owner, no incident runbook, and no agreed monitoring. The assistant uses a model service, a document index, and a permission service. Employees will depend on it during business hours.

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I would make operational ownership a release condition and use the remaining two weeks for a rehearsed handoff. A named service owner needs to accept the support hours, escalation path, operating budget, and authority to disable or roll back the service...

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